Refund Policy

We pride ourselves on the quality of our coffee products and strive to ensure that our customers are completely satisfied with their purchases. However, we understand that there may be instances when a return or refund is necessary. Please review our Refund and Return Policy below.

Refund Requests

If you are not completely satisfied with your purchase, we encourage you to contact us to request a refund. Please email us at hello@pandurangacoffee.com with the following details:

1. Your order number.
2. A brief explanation of the issue or reason for the refund request.

Upon receipt of your email, our customer service team will review your request and respond as soon as possible.

Please note: Due to the nature of our coffee products, we are unable to accept returns. All sales are final unless the product received is incorrect or damaged.

Incorrect or Damaged Products

If you receive an incorrect or damaged product, please contact us at hello@pandurangacoffee.com within 7 days of receiving your order. Include your order number and a description of the issue in your email, along with any supporting photos if possible. Upon receipt and validation of your claim, we will work to correct the issue and provide a suitable resolution, which may include a replacement or refund.

By placing an order on our site, you acknowledge and agree to our Refund and Return Policy.

Thank you for choosing our coffee products. We appreciate your business and look forward to assisting you with any concerns or questions you may have.